LEDSOLUTION LED DISPLAY WARRANTY & FIELD SERVICE
Upon receipt of full payment for the LED Display, Shenzhen LEDSolution Technology Co.,Ltd (hereinafter referred to as LEDSOLUTION) offer three (3) years warranty to the original end-user, counting from the shipment date of the cargo.
In additional, LEDSOLUTION offer life-long maintenance service and technical support for the products ordered from us.
Step 1: Determine that sign has a problem that cannot be repaired on customer side.
(Click here to go to the online Troubleshooter)
Step 2: Determine whether your LED display is under 3-year warranty period.
(Please read COVERAGE OF WARRANTY below)
Step 3: Contact LEDSOLUTION sales manager (from whom you bought the LED display) to communicate details or send email to firstname.lastname@example.org
Step 4: Send the defective parts to LEDSOLUTION.
Step 5: LEDSOLUTION repair or replace the parts, and send back to the buyer.
COVERAGE OF WARRANTY
1) LEDSOLUTION’s products carry a 3-year manufacturer’s warranty unless otherwise specified.
2) The parts covered in the 3-year warranty: LED module, power supply, power cable, data cable, control card, and other electrical parts used on the LED display.
It does not include the cabinet (refers to empty cabinet without other parts on it) and installation structure.
3) Warranty confirmation: the production batch number on the modules show whether the LED display is under 3-year warranty.
4) Within 3 years, LEDSOLUTION will replace or repair the defective parts so long as the failure is not otherwise excluded from coverage (View DAMAGES NOT COVERED below).
DAMAGES NOT COVERED
This limited warranty does not cover the following:
1) Damage that occurs during shipment except as otherwise agreed in writing by LEDSOLUTION.
2) Damage caused by the unauthorized adjustment, repair, or service of the LED display, including all components thereof.
3) Damage caused by an electrical power surge, electrical power failure, neglect, abuse, or misuse.
4) Damage caused by flood, fire, earthquake, wind, water, lightning, natural disaster, war, terrorism, riot, civil disturbance, or other cause beyond LEDSOLUTION’s reasonable control.
SHIPPING & CHARGE
- If it’s within 3-year warranty period, LEDSOLUTION will repair or replace failed parts for free. Shipping costs will be at the buyer’s expense.
- If it’s out of 3-year warranty period, LEDSOLUTION will still help to repair the defective parts, or offer new parts to replace. Reasonable material costs will be charged. Shipping costs will be at the buyer’s expense.
EXTENSION OF WARRANTY PERIOD
If the buyer would like to extend the warranty period to 4 years or 5 years, it’s also available by paying extra charge. Please consult your sales manager when needed.
Upon customer’s request, LEDSOLUTION shall provide field services to customer for on-site installation guidance and training as well as on-site troubleshooting and LED display repair or maintenance. Field service will be charged additionally with the terms below.
1) Service charge. Please consult your sales manager about the rate each time.
2) The number of service day counts from the date the engineer departs from the service base and ends on the date the engineer returns to the service base.
3) The round air ticket from the service base to the service city shall be borne by the Buyer.
4) The local transportation and accommodation of the service engineers will be at the Buyer’s cost.
5) For installation service, LEDSOLUTION’s field service engineer shall arrive at the Buyer’s city within one week upon the Buyer’s notification, on condition that the service engineer obtains the valid travel documents with the Buyer’s assistance.
6) A LEDSOLUTION’s standard formed Service ticket will keep track of the service details, and will be recorded by the service engineer and signed by the Buyer.
7) Once the display screen installed or repaired or maintained, an operation test shall be conducted for acceptance. The Buyer and the LEDSOLUTION’s field service engineer shall sign on the Acceptance Confirmation that the LED display works properly.
Shenzhen Ledsolution Technology Co.,Ltd
(updated in August 1st,2020)